Terms of engagement
Terms of engagement
You must be at least sixteen (16) years of age to access the Service. You must provide a full legal name, an email address, and all information required by VOSEL in the account creation process. It is the user’s responsibility to provide truthful information, and VOSEL reserves the right to delete any account if it is suspected of being untruthful or may violate any of VOSEL’s rules of use. You are responsible for maintaining the privacy of your account. VOSEL shall not be liable for any damage or loss that may result from the user’s failure to protect his or her login information. The parties agree to legally equate the customer’s autographic signature to that made by means of any other type of password, code or identifying security element. Notwithstanding the foregoing, the Service Provider may require written confirmation from the Customer when it deems it necessary.
Types of contract
The contracting of a VOSEL payment plan begins when the user enters the card details and makes a first payment. In no case will there be any credits or refunds. The limits of each tariff are specified in the pricing section of voseltech.com/prices. If the user exceeds any of the limits of his tariff, he will have to increase the fee. VOSEL reserves the right to modify the tariffs unilaterally and at any time, without granting any right to compensation from the users.
Payment and access
A valid bank card is required for payment. It is not necessary to create or use a free account. VOSEL will periodically charge you a recurring fee depending on the type of account you have contracted. The Service is charged each period in advance and is non-refundable. There will be no refunds or credits for partial months of the Service, nor will there be refunds in the event that the user does not use the Service during the period of time the account is open. No exceptions will be made in any case. The customer agrees that it shall not be necessary to confirm receipt of acceptance of the contract when it has been concluded exclusively by electronic communication. In the event that the user charges the account level for his volume of documents, his card will not be debited with the new amount until the next billing date. From now on, the next billing will be charged to your card for the new amount, unless the account is cancelled. In the event of non-payment or return of the bill, you will be notified of the default and will automatically lose the ability to access the Service. Data will be deleted within thirty (30) days of the date of default. No fees include any taxes or duties required by your governmental authorities. You are responsible for payment of any such taxes or duties. You decide who has the right to enter your account in the role you deem appropriate.
Modifications to the service and plans
VOSEL reserves the right to modify or suspend, temporarily or permanently, the Service at any time and for any reason with or without notice as it sees fit. VOSEL reserves the right to change monthly fees with 15 days notice. Notice of fee changes will be posted on the VOSEL website and in writing.
Cancellation and termination
Copyright and intellectual property rights
VOSEL owns all Intellectual Property rights in any and all protectable components of the Service, including but not limited to the name of the Service, artwork, all software associated with the Service and the user interface elements contained in the Service, many of the individual features and related documentation. The user agrees not to copy, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any facet of the Service that VOSEL owns. The user also agrees and undertakes not to use robots, spiders, other automated devices, or manual processes to monitor or copy any content of the Service. VOSEL shall not claim any rights to the Intellectual Property of the Content that the user uploads or provides to the Service. However, by using the Service to submit content, the user accepts that third parties may view and share this content submitted by the user.
General terms and conditions
Security and privacy
VOSEL is duly registered with the Spanish Data Protection Agency, thus complying with current legislation on confidentiality and security of confidential data. The data that users enter on VOSEL is hosted on Google servers in the European Union, thus guaranteeing both the regulations on data hosting and the highest levels of security and accessibility on the market. VOSEL and its employees have access to the account data in order to be able to improve the service as well as to offer a good support service. All VOSEL employees and partners have signed a confidentiality agreement in compliance with privacy regulations including GDPR.
Monthly subscriptions: If at any time during the first 30 days of using VOSEL you are not satisfied with the service, please contact us at email@example.com. We will do our best to find a solution to your needs, and if this is not possible, we will refund your money. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase. Annual Subscriptions: VOSEL does not require an annual subscription. We prefer you to have a choice. In return for taking out an annual subscription and as a thank you for your commitment, we offer a significant discount on our already very competitive rates. If you are not satisfied with the service within the first 30 days of signing up for your annual subscription, please contact us at firstname.lastname@example.org. We will do our best to find a solution to your needs, and if this is not possible, we will refund your money. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and convert your account to the free plan. Exception to our refund policy: We will not accept refund requests from users whose service has been suspended or terminated by us for non-compliance with our terms and conditions.